First Login and Password Reset

First Login

When the Inca Clinic system administrator within your company creates you as a new user of Inca Clinic, you will receive an email from Incaplex. Here's an example:

Inca Clinic Login Information
Sample email sent to a new user

You should

  • Open the email, and locate the long link (multiple lines in the middle of the email).
  • It's best not to click on any link in any email message, so you should:
    • select and copy the link using your mouse,
    • paste the link into the address box of your web browser.
  • You'll be brought to the Inca Clinic page, where you should choose a password (as is common, you'll have to enter it twice).

24 Hour Time Limit

Important: Salesforce (the platform on which Inca Clinic is built) doesn't want these emails lying around for someone to find and use sometime in the future. Therefore, the link is valid only for approximately 24 hours after your system administrator creates you as a new user. If you don't follow the link within that time limit, you should reset your password (see below).

Changing Your Password

As any time, you can change your own password. Login and then click on your name on the top right of the page, and do the following:

  • Choose Setup.
  • Click on My Personal Information on the left hand side of the screen.
  • Click on Change your password in the centre of the screen (or Change My Password on the left hand side).

In newer versions of the system, you can simply click on My Settings under your name on the top right of the screen.

Password Reset

If you forget your password, you can handle this yourself or you can ask the Inca Clinic administrator in your company to do this for you.

Resetting your password yourself

You should go to www.incaclinic.com, click Inca Clinic Login, and then press Forgot your password?. You will receive an email from Incaplex (see the example below) that will help you to reset your password:

  • Locate the long link (multiple lines in the middle of the email), and
    • Copy the link,
    • and paste it into the address field of your web browser.
  • You'll be brought to an Inca Clinic page that will allow you to choose another password. (Password resetting is done in this way so that only you will know your password.)

The email will also show a temporary password. If you wish, you can login as normal, using that password. As before, you'll then be brought to a page that will allow you to choose another password.

Note that you cannot reuse an old password.

Here's an example of the email that you'll receive:

Inca Clinic Forgot Password Request
Inca Clinic Administrator

The Inca Clinic administrator in your company can also organise for you to choose another password. The administrator can get help at the Users and Profiles (http://help.incaclinic.com/doku.php/users_and_profiles) help page.

Once the administrator has pressed the Reset Password button, you will receive an email from Incaplex, as explained above.

user_s_first_login_and_password_reset.txt · Last modified: 2015/11/03 16:23 by sean
 
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